NTT DATA Business Solutions

Webinar Recording

“THE NEW NORMAL” FOR CX

How Digital Humans Revolutionize CRM

 

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This Webinar is About

  • How to deliver a memorable and lasting customer experience

  • How digital humans improve your customer service

  • How to differentiate from competitors by using AI

 

Take part of the digital transformation in the area of customer service and get an introduction into the world of Artificial Intelligence. Learn how you can become an innovative leader by using the communication skills of Digital Humans.
 
CRM is a demanding task – you need to know your customers wishes and serve them before they even know them themselves. What do you think about automating those processes? Digital Human assistants combine the ease of natural human interactions and qualities of a real person with complete encyclopedic knowledge about products and services.
ThomasNoermark
Meet the Speaker
Thomas Nørmark
Director Innovation & Technology at NTT DATA Business Solutions Denmark

I am a LoB director at NTT DATA Business Solutions Nordic, located in Denmark. I work in both management, product development, consulting and innovation. Since 2004, I have been working in several huge implementation projects as team lead, architect and implementation consultant. Recently I have started focusing on disruptive technologies like artificial intelligence, IoT and big data. I am very enthusiastic about the possibilities that come with these new technologies, and this is what I think about when I wake up in the morning.

Contact me via LinkedIn